Frequently Asked Questions

Should I get Travel Insurance?

Travel Insurance is an OPTION offered at the moment of booking. It is NOT a mandatory item that you need to acquire. 
We are working with Rental Guardian in order to give our tenants the option of having a back-up insurance in case of cancelation.
Due to the fact that the Rental Season is only 12 weeks short here in Maine, our company policy is very clear and strict and it worked very well for both the owners and the tenants. 
Due to the unexpected situation that the world is in, we are strongly recommending that our tenants acquire Travel Insurance.
We believe it’s a smart investment which can ease up your mind and perspective over Traveling. 

What time is Check-In?

Check in is at 3:00 PM at the Jean Knapp Rentals office at 84 School St., Ogunquit, Maine - located inside the RE/MAX Realty One Office. Several properties have a later check-in of 4:00 P.M. to accommodate the area cleaning services. Please note; these properties are listed on your Jean Knapp Rental Agreement. 

What time is Check-Out?

Check out is at 10:00 A.M. - on the day of your departure return all keys and/ or pass codes, and parking passes to the Jean Knapp Rentals office by 10:00 A.M. or you will be charged a day rate for late return. This applies to leaving the car at the property after Check-Out as well. Cleaners arrive propmptly and must have access to the home, and parking. 

Can I Check-In early?

Unfortunately we do not allow any early check-ins.  Our cleaners need the proper amount of time to clean the property before you arrive. Please plan accordingly to not arrive prior to 3:00 P.M.  This restriction applies to parking at the home prior to Check-In time. Sorry no exceptions. 

How long after I check out will I receive my security deposit back?

Assuming there was no damage and all check-out procedure were followed, your security deposit will be issued within 3 weeks of your departure. We will send a check by mail or refund it on the same credit card used for the payment. 

How do I book a rental property?

Our web site provides on-line booking for most of our available properties. Select your week of stay, and define the number of guests  or number of bedrooms. This will bring up a list of properties available for that week. Each property can be opened to review more photos, details about the property, calendars, and a map.
Should you find one that requests you contact our office, give us a call and we will assist you. Office hours Fall and Winter Hours - Monday through Friday 9 A.M. to 5 P.M., and in the late Spring and Summer months - Wednesday through Saturday 9 A.M.  207-646-4548.

What are the guest responsabilities?
 

Many vacationers like to vacation with other family members or friends. Although only one member of each rental party will sign the Rental Agreement, we like to ensure that the Guest who signs the rental agreement in their name is solely responsible for payment, deposits (including fees and taxes) and maintaining the condition of the property.  All Guests should read the Rental Agreement carefully before your arrival.
Jean Knapp Rentals rents to family groups on vacation only. We ask that the renting Guest must be at least 25 years of age. Identification and proof of age should be provided upon request. 


Is booking online secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my pet with me?

We have only a few properties that are pet negotiable. Please use the advanced search bar and select "Pets Allowed" in order to see these properties, or give the office a call at 207-646-4548.

What are the benefits of a vacation home rental?

A private home is the perfect choice if you want to feel safe during your trip. While avoiding crowding hotel hallways or over-populated elevators, a private home will give you a comfort, safe, relaxing and pleasant stay. Most of our homes have private yards where you can enjoy your beloved family company without feeling unsecure. 

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home".  Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

Our cleaning crews and landlords have taken and will take any possible measure in order to ensure a safe and clean environment for our tenants. All the CDC normatives are followed and enforced.