We have compiled a list of the questions that we receive most frequently below for your reference. Do you have a question not highlighted here? Please reach out and we will be happy to assist you.
What is your cancellation policy?
Reservations can be changed or cancelled within 7 business days of your booking, for any reason, with no penalties or additional charges.
Changes or cancelations made after the initial 7 business days are subject to our cancelation policy and fee.
After 7 days, all rental deposits are non-refundable unless the agency is able to re-rent the property for the same term and rate.
If we are able to re-rent the property, the Agency will issue a refund of your deposit less 10% of the TOTAL RENTAL RATE FOR THE RESERVATION.
If you decide you must cancel, you may not move your reservation to another week or adjusted to another property.
What is your check in procedure?
Check in procedures vary from property to property. You will receive your check in instructions via email 3 days prior to your check in date.
What time is check in and check out?
Check in time is 3:00pm unless otherwise noted in your reservation contract.
Check out time is 10:00am unless otherwise noted in your reservation contract.
PLEASE NOTE THAT KEYS CANNOT BE DISTRIBUTED PRIOR TO CHECK IN TIME. We need to give our cleaners time to make your vacation rental ready for a comfortable stay.
PLEASE NOTE THAT YOU CANNOT PARK AT THE PROPERTY PRIOR TO CHECK IN TIME. We need to give our cleaners and home owners time to assess and ready the home for your arrival. We do not want to have an confusion as to who may have caused any damages.
Do all of your rentals provide linens?
Please note your contracts for the specifics of your vacation rental or revisit the website as not all homes provide linens for your stay.
Can I rent linens if a home does not provide them?
While we do not have linens directly available we highly recommend our linen partner Cottage Linens who provides a 10% discount when you mention Jean Knapp Rentals. They are a full service linen business and can provide anything that you may need for your stay and can be reached at 207-967-4531 cottagelinens.com.