Payment
- First deposit of 51% at time of reservation
- Damage Protection of $60.00 per stay is required for all reservations with the exception of Light House Landing which is $45.00
- 9% of total reservation fee for ME State Lodging Tax
- 3.5% administation fee
- Cleaning Fee
- Pet Fee if required
- Second Deposit or 49% – 30 days prior to check in date
Cancellation policy
- Reservations can only be changed or cancelled within 7 business days of your booking when reserved directly with Jean Knapp Rentals with no penalties or additional charges.
- Changes or cancelations made after the initial 7 business days are subject to our cancelation policy and fee.
- After 7 days, all rental deposits are non-refundable unless the agency is able to re-rent the property for the same term and rate.
- If we are able to re-rent the property, the Agency will issue a refund of your deposit less 10% of the TOTAL RENTAL RATE FOR THE RESERVATION.
If you decide you must cancel, you may not move your reservation to another week.
Check In Procedures
- Every reservation will receive check in procedure specific to their property 3 days prior to arrival date.
- Every property has an amenity sheet that outlines property specific details to include check in times and access details.
- Whether your vacation rental has a keyless entry or you need to pick up a key the earliest check in time is 3:00 pm.
- Please understand that we cannot distribute keys any earlier than the check in time indicated for your home.
- All homes will have welcome packets that include property specific information like wifi networks and passwords
Check out Procedures
- Every reservation will receive check out procedures specific to their property 24 hours prior to check out
- Every property has an amenity sheet that outlines property specific details to include check out times and check out procedures.
- Every guest should leave their vacation rental in the same condition as it was found upon check in
- All food and trash should be removed from home and taken to the appropriate trash bins for indicated trash day
- If linens are included please leave unused beds made
- Some homeowners require first load of linens to be started, please refer to your welcome packet or check in procedures