Terms & Conditions

Payment

  • First Deposit of 50% of rental rate due at time of reservation.
  • Damage Protection of $80.00 per stay is required for all reservations with the exception of Lighthouse Landing which is $50.00.
  • 9% of total reservation fee for ME State Lodging Tax
  • 3.5% administation fee
  • Cleaning Fee
  • Pet Fee if required
  • Second Deposit is 50% or remaining balance due 30 days prior to check in date.

Tenant Cleaning and Trash Violation Charges

If tenant fails to fallow the required check out procedures, including properly removing and disposing of trash, or if the property requires excessive cleaning beyond a standard turnover, tenant may be charged up to $300.00 to the credit card on file. To assess this charge, photo documenting the excessive cleaning, trash or condition of the property will be provided to the Vacation Rental Manager from homeowner or cleaning company. Charges will only be assessed with proper documentation.

Cancellation policy

  • Reservations can only be changed or cancelled within 7 business days of your booking when reserved directly with Jean Knapp Rentals with no penalties or additional charges.  
  • Changes or cancelations made after the initial 7 business days are subject to our cancelation policy and fee. 
  • After 7 days, all rental deposits are non-refundable unless the agency is able to re-rent the property for the same term and rate.
  • If we are able to re-rent the property, the Agency will issue a refund of your deposit less 10% of the TOTAL RENTAL RATE FOR THE RESERVATION.
    If you decide you must cancel, you may not move your reservation to another week. 

Check In Procedures

  • Every reservation will receive check in procedure specific to their property 3 days prior to arrival date.
  • Every property has an amenity sheet that outlines property specific details to include check in times and access details.
  • Whether your vacation rental has a keyless entry or you need to pick up a key the earliest check in time is 3:00 pm.
  • Please understand that we cannot distribute keys any earlier than the check in time indicated for your home.
  • All homes will have welcome packets that include property specific information like wifi networks and passwords

Check out Procedures

  • Every reservation will receive check out procedures specific to their property 24 hours prior to check out
  • Every property has an amenity sheet that outlines property specific details to include check out times and check out procedures.
  • Every guest should leave their vacation rental in the same condition as it was found upon check in
  • All food and trash should be removed from home and taken to the appropriate trash bins for indicated trash day
  • If linens are included please leave unused beds made
  • Some homeowners require first load of linens to be started, please refer to your welcome packet or check in procedures