Frequently Asked Questions

What time is Check-In?

Check in is at 3:00 PM at the Jean Knapp office located inside the RE/Max Realty One Office at 84 School St, Ogunquit Maine. There is an exception for those checking into 18 School Street and 21 Constance Lane; Check-In is at 4:00 PM for these properties. 

What time is Check-Out?

Check out is at 10:00 AM on the day of your departure.

Can I Check-In early?

Unfortunately we may not allow any early check-ins as the cleaners need the proper amount of time to clean the property before you arrive. Please plan accordingly to not arrive prior to 3:00 PM if you have perishables in the car as we will not be able to let you into the property prior to that check-in time. Sorry no exceptions. 

How long after I check out will I receive my security deposit back?

Assuming there was no damage and all check-out procedure were followed, you will see your security deposit within a week or 2 of your check out in a check by mail.

How do I book a home?

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 207-646-4548 and a receptionist will be glad to help you.

Is booking online secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my pet with me?

We have only a few properties that are pet negotiable. Please use the advanced search bar and select "Pets Allowed" in order to see these properties, or give the office a call at 207-646-4548.

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.